If something is not done to your expectations, please let us know within 24 hours upon completion of your service. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund. If after the 24 hour window, we reserve the right to not offer a re-clean or a refund.
All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Forever Maid certified cleaner
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.
Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
Tipping your home cleaners is entirely your decision. It’s not expected or required. Soliciting for something extra is also frowned upon. But there’s no denying that your cleaning professional will appreciate the gesture though. You’re able to either tip in person or just let the booking agent know you would like to add a tip to the final invoice. Tips generally range from 10-20%. You can also opt to give something other than cash. A gift card, a nice wine, or baked goods from a local bakery will also show how much you appreciate your cleaning professional’s help. You can also include a hand-written note thanking them for their hard work and service. It will brighten up their day
You can submit a password change request on the customer login page at [login link]
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.
Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
You can submit a password change request on the customer login page at [login link]
Log into your account at [login link] and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
We provide services for all of Atlanta
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link [login link]
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
While your cleaning professionals do their absolute best every service, below we have listed items that, through years of experience, our cleaners have suggested we not offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss, we want to make sure both you and your cleaning professionals are happy!
– Clean bio-hazardous substances (feces, blood, etc)
– No Lifting or moving heavy items (Refrigerator, Stove, Tables, Furniture, etc.)
– No moving vases, hung pictures, or other delicate items.
– Organization and decluttering, we are there to clean/disinfect
– Outside window cleaning
– Carpet/steam cleaning (but we can refer you to a partnered company)
– Clean areas that are out of reach with a 2-step ladder/stool
– Service clients who are disrespectful to our cleaners
– Removing excessive pet hair from upholstery. While our Deep Clean option does include vacuuming furniture, our cleaning professionals have found that guaranteeing the removal of excessive pet hair from upholstery is too time consuming to be economical, and they are never satisfied with the end result. However, they will do their best, and we hope our clients will understand the effort taken.
– Cleaning Dishwashers and Washing Machines
Inside the Fridge
Remove contents, wipe down & disinfect, replace contents. Does not include freezer unless requested.
Inside Cabinets
Wipe interior cabinets and drawers in kitchen and bathroom.
Inside the Oven
Clean & De-Grease inside oven.
Walls
Wipe down/Spot-clean walls. Because the integrity of paint is sometimes an issue, we err on the side of caution when applying cleaning products to the walls. We will do our best to remove basic stains, but sometimes a spot just needs a quick paint touch-up.
Interior Windows
Clean inside window and window sills of reachable windows.
Load of Laundry
Wash, Dry, and Fold. Please communicate specific garment needs on the day of your service.
Our top to bottom, most thorough clean!
If you are a homeowner, landlord, tenant, buyer, seller, or property manager in need of a professional cleaning service, our Move In/Move Out option will provide you with a thorough cleaning that will prepare the home for you or the new family! (Please ensure that the home is empty prior to our service. We will need electricity and water.)
Living Areas & Bedrooms
– Vacuum/Sweep/Mop
– Remove cobwebs
– Dust all surfaces and items
– Clean ceiling fans and light fixtures
– Doorknobs cleaned and disinfected
– Switch plates cleaned
Bathrooms
– Counter tops, Sinks, Showers, Bathtubs, Fixtures cleaned and disinfected
– Toilets cleaned and disinfected
– Floors cleaned and disinfected
– Mirrors cleaned
– Clean ceiling fans and light fixtures
– Interior and Exterior of cabinets and drawers cleaned
– Remove cobwebs
– Carpeting vacuumed
– Doorknobs cleaned and disinfected
– Switch plates cleaned
Kitchen
– Sweep/Mop
– Thorough Dusting
– Remove cobwebs
– Clean ceiling fans and light fixtures
– Sinks, Fixtures, Counter tops cleaned and disinfected
– Interior and Exterior of appliances cleaned
– Interior and Exterior of cabinets and drawers cleaned
– Exterior of range hood cleaned
– Stove top, burners, drip pans, and knobs cleaned
– Stainless Steel polished
– Doorknobs cleaned and disinfected
– Switch plates wiped down
Garage & Patio
– Sweep/mop
– Remove cobwebs
All Rooms
– Remove trash
– Clean inside windows
– Wipe down window sills and tracks
– Vents dusted and wiped down
– Blinds dusted & wiped down (note: we do not wipe down thin metal or plastics due to danger of bending/breaking)
– Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over)
If your home has not been professionally cleaned within the last month, selecting the Deep Clean option will give your cleaning professionals the time they need to achieve the highest-quality results that they are known for. Once our team has performed a Deep Clean, our Regular Clean will be the perfect choice for recurring services!
Living Areas & Bedrooms
– Vacuum/Sweep/Mop
– Dust all surfaces and items
– Remove cobwebs
– Clean ceiling fans and light fixtures
– Dust blinds and vents
– Make beds
– Doorknobs cleaned and disinfected
– Switch plates cleaned
– Wipe down baseboards
– Wipe down door frames and door facings
– Wipe down window sills and tracks
– Vacuum furniture/under furniture
– Wipe down furniture
Bathrooms
– Counter tops, Sinks, Showers, Bathtubs, Fixtures cleaned and disinfected
– Toilets cleaned and disinfected
– Floors cleaned and disinfected
– Mirrors cleaned
– Exterior of cabinets and drawers cleaned
– Clean ceiling fans and light fixtures
– Dust blinds and vents
– Remove cobwebs
– Carpeting vacuumed
– Empty trash, wipe down trash can
– Doorknobs cleaned and disinfected
– Switch plates cleaned
– Wipe down door frames and door facings
– Wipe down window sills and tracks
– Wipe down baseboards
Kitchen
– Sweep/Mop
– Thorough Dusting
– Remove cobwebs
– Clean ceiling fans and light fixtures
– Dust blinds and vents
– Sinks, Fixtures, Counter tops cleaned and disinfected
– Exterior of appliances cleaned
– Exterior of cabinets and drawers cleaned
– Interior/Exterior of microwave cleaned & disinfected
– Exterior of range hood cleaned
– Stove top, burners, drip pans, and knobs cleaned
– Stainless Steel polished
– Empty trash, wipe down trash can
– Doorknobs cleaned and disinfected
– Switch plates wiped down
– Wipe down door frames and door facings
– Wipe down window sills and tracks
– Wipe down baseboards
– Vacuum furniture/under furniture
– Wipe down furniture
Our Regular Cleaning is perfect for recurring services on a home that has been professionally cleaned within the last month and is in average condition for a well-maintained home.
Living Areas & Bedrooms
– Vacuum/Sweep/Mop
– Dust all surfaces and items
– Make beds
– Remove cobwebs
– Dust ceiling fans, light fixtures, blinds, and vents
– Dust baseboards & window sills
– Doorknobs cleaned and disinfected
– Switch plates cleaned
Bathrooms
– Counter tops, Sinks, Showers, Bathtubs, Fixtures cleaned and disinfected
– Toilets cleaned and disinfected
– Floors cleaned and disinfected
– Mirrors cleaned
– Dust ceiling fans, light fixtures, blinds, and vents
– Dust baseboards & window sills
– Empty trash, wipe down trash can
– Exterior of cabinets and drawers cleaned
– Carpeting vacuumed
– Remove cobwebs
– Doorknobs cleaned and disinfected
– Switch plates cleaned
Kitchen
– Sweep/Mop
– Thorough Dusting
– Remove cobwebs
– Sinks, Fixtures, Counter tops cleaned and disinfected
– Exterior of appliances cleaned
– Interior/Exterior of microwave cleaned & disinfected
– Exterior of cabinets and drawers cleaned
– Dust ceiling fans, light fixtures, blinds, and vents
– Exterior of range hood cleaned
– Stove top, burners, drip pans, and knobs cleaned
– Stainless Steel polished
– Empty trash, wipe down trash can
– Doorknobs cleaned and disinfected
– Switch plates wiped down